Free calculator · Industry funnels
Membership calculator: what is a member worth, and what does churn cost?
A new member is only worth what they pay before they leave. Put in your funnel, fee and monthly churn, and see what each member costs, what they are worth over their stay, and what keeping them longer would add.
Stage definitions
Count every stage the same way each month, so the numbers mean the same thing to everyone.
- Lead
- A call, WhatsApp message, form or walk-in asking about packages, timings or a first session.
- MQL (marketing-qualified)
- Someone who lives or works nearby, and the goal and budget fit, and who replies.
- SQL (sales-qualified)
- A first session or visit booked for a date and time.
- First session attended
- They came, or joined the first session online.
- Joined
- Paid the first month or the plan.
What would change it
The same numbers with one thing improved, worked out live.
Full breakdown
Every number this calculator works out.
Compare scenarios
Save up to three versions and compare them side by side.
How this is calculated
- Ad leads = ad spend ÷ cost per lead, or (ad spend ÷ cost per click) × click to lead rate. Leads = ad leads + leads from other channels. Spend = ad spend + other channels.
- MQLs = leads × % MQL. SQLs = MQLs × % that book. Attended = SQLs × % attended. New package clients = attended × % that join.
- Cost per lead = spend ÷ leads. Cost per first session = spend ÷ attended. Cost per package client = spend ÷ new package clients.
- Package a month = the monthly package, or plan price ÷ months in the plan. Lifetime = 100 ÷ monthly churn %, capped at 60 months (and 60 months when churn is 0).
- Lifetime value = package a month × lifetime. Lifetime gross profit = lifetime value × gross margin. LTV:CAC = lifetime gross profit ÷ cost per package client. Payback = cost per package client ÷ (package a month × gross margin) (0 when the cost is 0; never when that is not above 0).
- MRR added = new package clients × package a month. Gross profit a month = MRR × gross margin. Cash this month = new package clients × the monthly package, or × the full plan price.
- 5 points less churn = new package clients × package a month × gross margin × (lifetime at churn − 5, floored at 0 − lifetime now).
- Profit over their lifetime = new package clients × lifetime gross profit − spend.
Green, amber and red compare each result with the break-even your own numbers imply, never with an outside benchmark. Every starting number is an editable example, not an industry average.
Questions
About this calculator
An MQL is someone who lives or works nearby, whose goal and budget fit, and who replies. An SQL is a trial or visit booked for a date and time. Counting both shows whether people are lost in the chat or after booking.
Lifetime = 1 ÷ monthly churn: at 8% a month, an average member stays 12.5 months. At very low churn this grows without limit, so it is capped at 60 months (and set to 60 when churn is 0). Plan on less if you are new.
Choose "Upfront for a plan" and enter the plan price and months; the fee is spread over the months. For churn, use about (100 − % who renew) ÷ months in the plan: if 40% renew a 12-month plan, enter 5.
No. They are starting values only, so the page is not empty. Replace them with your own from your member register and billing.
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