Jugaad Is Not a System
How Indian owners build businesses that run without them
by Mayank Jain · 199 pages · 14 chapters · 15 templates
If you switch off your phone for one day, does your business stop?
You're not alone. Across hundreds of Indian businesses, the story is the same. The owner answers every call, approves every price, chases every payment and remembers every follow-up. That's jugaad, and it works until it doesn't.
Jugaad se dukaan chalti hai, system se company banti hai.
In Jugaad Is Not a System, business growth and automation consultant Mayank Jain shows how owner-run businesses can grow without depending on the owner: one simple system at a time, built with the team you already have.
- Turn the questions that reach your desk into rules your team can follow
- Stop losing enquiries with fast replies and a 7-touch follow-up
- Write SOPs and role cards that outlast any one person
- Get a 6 PM report and a one-page dashboard, without asking anyone
- Collect payments on time, politely
- Follow a 90-day plan, with 15 ready-to-use templates
4 parts, 14 chapters, one system
The Owner Trap
- 1"Sir, Aap Hi Bata Do"Why every decision lands on your deskp. 10
- 2The Jugaad TestHow much does your business depend on you?p. 20
- 3What Built You Won't Grow YouThe ₹1 crore ceiling, and the shift from jugaad to systemsp. 30
Leads That Don't Leak
- 4They Googled You Before They CalledWebsite, business profile and reviews that earn trust firstp. 43
- 5Leads Aate Hain, Business Nahi AataWhere your enquiries come from, and where they quietly diep. 53
- 6The 5-Minute RuleReply before your competitor does, automaticallyp. 62
- 7Follow-Up Is Not a FavourA 7-touch system with WhatsApp and a simple CRMp. 72
A Team That Runs Without You
- 8Write It Down OnceSOPs that keep working when people leavep. 84
- 9"Kaun Karega?"Clear roles, KRAs and one owner for every taskp. 93
- 10The 6 PM ReportKnow what happened today without asking anyonep. 102
- 11The Employee Who Never SleepsAutomation and AI, explained without jargonp. 111
Run On Numbers
- 12Galla Se Dashboard TakThe five numbers to see every morningp. 125
- 13"Paisa Kahan Atka Hai?"Cash, collections and reminders that don't feel rudep. 134
- 14Phone Off, Business OnYour 90-day plan to step back from daily operationsp. 143
Written for owners, laid out to be used
15 editable templates, ready for Monday
Every template from the Toolkit chapter as a spreadsheet or document you can edit, plus a print-ready PDF. They unlock automatically when you buy.
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Written for owners who are tired of being the system
It's for you if
- Owners of businesses with ₹1–50 Cr turnover and a team of 5 to 100
- Manufacturers, traders, service firms, retailers and D2C brands
- Anyone whose business slows down the day their phone is off
It's not for
- Readers looking for theory or big-company case studies
- Owners who want a hack, not a habit
Mayank Jain
Business Growth & Automation Consultant, Jaipur
- 10+
- years building businesses
- 240+
- owner-run businesses
- 1,000+
- schools and colleges on NLET
Mayank Jain is a business growth and automation consultant. He grew up in Ajmer, Rajasthan, earned a B.Tech and an MBA in Jaipur, and made Jaipur his home, starting his first company there instead of taking a corporate job.
His first company, NLET Solutions Pvt. Ltd., founded in 2017, builds education ERP and automation, used by more than 1,000 schools and colleges. His second, Proofox, started in 2022, runs ads and lead generation that help businesses get found and win enquiries.
Across more than 10 years of building businesses and leading growth and marketing work, he has worked with over 240 owner-run businesses. He runs the Business Automation Workshop in English and Hinglish.
When his phone is off, his businesses keep running. To him, that is the real test of this book.More about Mayank →
- Format
- Ebook (PDF)
- Pages
- 199
- Language
- English
- Edition
- First edition, 2026
- ISBN (paperback)
- 978-93-345-5344-4
- Reads on
- Phone, tablet, laptop
Start with one system this week
Jugaad Is Not a System: 199 pages and 15 templates for ₹499.
