This policy explains what personal data The Mayank Jain ("we", "us") collects through this website and our services, why, who we share it with, and the rights you have under the Digital Personal Data Protection Act, 2023.
What we collect
- What you give us: name, phone/WhatsApp number, email, business name, city, and the answers you give in our forms (for example turnover band, team size, your biggest problem, or the Automation Scorecard answers).
- What you type before you submit: once you have entered a valid mobile number or email in one of our forms, we save what you have typed so far, even if you do not send the form (see "Forms you start but don't finish" below). Messages you write in the website chat are saved too.
- Payments: handled by Razorpay. We receive the payment status and reference, never your card or bank details.
- How you found us: the page you landed on, the referring site, and campaign tags such as UTM parameters and ad-click IDs (gclid, fbclid).
- Cookies, pixels and similar tools: analytics and advertising cookies from your first visit, unless you switch them off (see "Cookies, pixels and how to opt out" below).
Why we use it
- To reply to you, book your call, register you for a workshop and deliver what you bought.
- To send confirmations, reminders and receipts by email, SMS or WhatsApp.
- To follow up about our services. You can opt out at any time (reply STOP on WhatsApp, use the unsubscribe link, or email us).
- At checkout you can choose to receive occasional tips and offers; this box is optional and unticked, and you can opt out at any time. Messages about something you bought (payment confirmation, joining link, reminders, delivery) are part of the service.
- To measure which pages and campaigns work, unless you have opted out of analytics and ads cookies.
- To meet legal, tax and accounting duties.
WhatsApp, CRM and automation
When you submit a form, your details are stored in our system and may be passed to tools that help us respond: a CRM, a WhatsApp Business API provider for confirmations and follow-ups, and email services. When we set up CRM or WhatsApp automation for a client, the client remains responsible for their own customers' data; we process it only on their instructions and for the work agreed.
Forms you start but don't finish
Every form that saves as you type shows a short notice saying so. If you leave a form halfway (for example, you typed your name and number but did not book a time or complete a payment), we may contact you once about it on WhatsApp, email or phone, with a link to finish. Unless you have opted out of analytics and ads cookies, we may also include your details, in hashed (scrambled) form, in advertising audiences on Google and Meta so we can show you relevant ads. You can ask us to stop at any time by writing to the grievance officer below; we will remove your details from these lists.
Cookies, pixels and how to opt out
From your first visit, this site uses analytics and advertising cookies and pixels: Google Analytics and Google Tag Manager and the Meta (Facebook) Pixel, plus the X (Twitter) pixel only if we run ads on X. The banner at the bottom of the page tells you this; clicking OK only hides it. Strictly necessary cookies (security, and remembering your choice) are always on.
- What they do: count visits and see which pages, ads and campaigns lead to an enquiry, a workshop registration or a purchase, so we can stop spending on what does not work and show relevant ads to people who visited.
- Conversions sent from our server: when you fill in a form, book a call or buy, our server also tells Meta about that action (the Meta Conversions API). It sends your email, phone number and name only in hashed (scrambled, one-way) form, with your browser details and the ad-click ID, so Meta can match the action to an ad without receiving your details in readable form.
- How to opt out: use Cookie settings (also in the footer of every page) and switch "Analytics & ads cookies" to Off. We remember this on your device for 12 months: these cookies and pixels stop loading, and our server stops sending your details to Meta, including for a payment you make later. You can switch it back on the same way. You can also block or delete cookies in your browser settings; if you clear this site's cookies, your opt-out is cleared too.
Who we share it with
We do not sell personal data. We share it only with providers who help us run the business: Razorpay (payments), our hosting provider, email and WhatsApp providers, our CRM, and advertising platforms such as Meta and Google (and X, only if we run ads there) for analytics and advertising (contact details only in hashed form, and nothing if you have opted out in Cookie settings). We may disclose data where the law requires it.
How long we keep it
Enquiries and leads are kept for up to 3 years from our last contact, unless you ask us to delete them sooner. Invoices and payment records are kept for as long as Indian tax law requires.
Your rights
You can ask to see the personal data we hold about you, correct or update it, have it erased, or withdraw your consent, and you can nominate someone to exercise these rights for you. Email the grievance officer below. We reply within 30 days.
Grievance officer
Mayank Jain, The Mayank Jain, 301, A S Tower, 60A, Ganesh Marg, Byepass, Surya Nagar, Gopal Pura Mode, Jaipur, Rajasthan 302018. Email connect@themayankjain.com. If you are not satisfied with our reply, you may complain to the Data Protection Board of India.
Security
Data is sent over HTTPS, stored on access-controlled systems, and visible only to people who need it to serve you.
Changes
If we change this policy we update the date at the top of this page.
The Mayank Jain · 301, A S Tower, 60A, Ganesh Marg, Byepass, Surya Nagar, Gopal Pura Mode, Jaipur, Rajasthan 302018 · connect@themayankjain.com
